Payment & Shipping
You can pay for your order using one of the following methods:
- by bank card through the LiqPay payment system;
- by bank transfer using IBAN details to the account of a sole proprietor;
- through a PrivatBank terminal or branch cashier (any applicable bank commission is paid by the buyer);
- cash on delivery via Nova Poshta, if this option is available for the selected order.
Once payment has been successfully received, or an order with cash on delivery has been confirmed, we begin processing the order. If the payment has not been credited or has been returned by the bank or payment system, we will contact the buyer to clarify the reason and offer available payment options or cash-on-delivery arrangements.
Currency and Payment
The prices of the Products on the Website are set in Ukrainian hryvnia (UAH).
For the convenience of Buyers, the Website may display product prices in euros (EUR) and US dollars (USD). The amounts displayed in EUR and USD are approximate equivalents of the product price in Ukrainian hryvnia and are calculated based on the official exchange rate of the National Bank of Ukraine.
The final order value and the amount payable are determined in Ukrainian hryvnia (UAH). The amounts displayed in EUR or USD are for informational purposes only and may differ from the amount actually converted by the Buyer’s bank when making the payment, depending on the exchange rate and terms and conditions of the Buyer’s bank.
Delivery within Ukraine
Delivery is carried out by Nova Poshta:
- to a branch;
- to a parcel locker;
- by courier to the specified address.
Delivery costs are determined according to the carrier’s current rates and are paid by the buyer, unless otherwise stated during checkout or as part of a promotional offer.
Dispatch Times
We dispatch orders on the same business day, Monday through Friday, if the order is confirmed before 4:00 PM. Orders confirmed after 4:00 PM, as well as orders placed on weekends or public holidays, are dispatched on the next business day. Product availability information on the website is kept up to date.
If pre-order is available for a particular product, this will be clearly indicated on the product page together with the estimated dispatch date. If a technical error affects the accuracy of stock information, we will notify the buyer as soon as possible, agree on the next steps and, if necessary, offer a refund of the amount paid.
International Delivery
International orders are shipped via Ukrposhta. Preparation of an international shipment may take 1–2 business days. The international shipping cost is calculated and added to the order total during checkout.
Please note that international orders may be subject to customs duties, VAT, import taxes, customs clearance fees, and other mandatory charges in accordance with the laws of the destination country. Such charges are not included in the price of the Products or standard shipping costs, unless expressly stated otherwise on the Website.
The amount and method of payment of such charges depend on the destination country, the value and nature of the shipment, and the shipping method. The Seller cannot determine the exact amount of such charges in advance, as they are established by the relevant customs and tax authorities or the postal operator in the destination country.
Depending on the destination country and shipping method, the applicable customs duties and other charges may be payable by either the sender or the recipient. If such charges are required to be paid by the Seller during the customs clearance or delivery process, the Buyer agrees to reimburse the Seller for the actual amount of such charges paid. In such cases, the Seller will notify the Buyer of the applicable charges and the amount to be paid.
Refusal to Accept an International Shipment
If the buyer refuses to accept an international shipment, or if it is returned for reasons beyond the store’s control, including failure to collect the parcel, refusal to pay customs charges, expiry of the storage period or similar circumstances, shipping and return costs are non-refundable.
A refund for the goods will be issued only after the parcel has actually been returned to the seller, less any shipping and return expenses incurred.
After the Order Has Been Handed Over to the Carrier
Once the shipment has been handed over to the delivery service, the buyer receives a tracking number from the carrier. If you do not receive a tracking notification, we recommend contacting us using any convenient method.
A fiscal receipt is sent to the email address provided during checkout. Delivery times after the parcel has been handed over to the carrier are determined by the carrier.
The store is not responsible for delays caused by the delivery service, customs authorities or other circumstances arising after the shipment has been handed over to the carrier.
Checking the Parcel Upon Delivery
We recommend checking:
- the integrity of the packaging;
- the absence of visible external damage;
- that all ordered items are included.
If you notice any damage to the packaging or the product when receiving your order, please document it together with a representative of the delivery service and contact us. We will help find the most suitable solution.
Uncollected or Returned Shipments
If an order is not collected by the buyer and is returned to us, it may be shipped again after prior agreement. The cost of reshipping is paid by the buyer.
Delivery Contact Information
The buyer is responsible for ensuring that the following information provided during checkout is correct:
- first and last name;
- telephone number;
- delivery address or branch/parcel locker number.
If we identify an error or do not have enough information to dispatch the order, we will try to contact the buyer by phone or email to clarify the details. Shipment may be delayed until the required information has been confirmed.
If you have any questions about payment, delivery or placing an order, please contact us using any convenient method. We will be happy to assist you.